1 month to 12 months, but guests can stay longer than that.
Booking a 12+ month stay opts you into our exclusive program, where you can take advantage of our most competitive price and also enjoy a host of additional benefits. In the instance that a 3 month contract might be cheaper, just reach out to us and we will be sure to guarantee that a 12+ month stay will get you the lowest rate as a guest.
Every apartment has a 25-day window during which it’s available for move-in. We call this “the booking window,” and it exists to ensure that apartments don’t remain vacant for too long. You can move in on any of those 25 days and, in general, you’ll save a little money by booking a move-in closer to the start of the window. Before the booking window, there will be another guest staying in the apartment.
Our website shows the real-time availability for all apartments, and you can see the earliest possible move-in date for a given property on both the market page with all listings and the property detail page. Please note the year of the availability date, as some properties' earliest availability date will be in the next calendar year. If you can't find your ideal apartment, please email us.
The cost of a stay with us includes the rent and utilities. It may also include cleaning, restocking (e.g., supplies, linens, towels), insurance, and where required by local laws, taxes and/or occupancy fees. It's important that when browsing apartments you've selected your desired dates and indicated any flexibility on move-in/move-out, as rental costs vary based on apartment, seasonal demand, and duration of stay. If you've not selected dates, it's possible that the price you see isn't representative of what it would be for your desired dates. To see which dates offer the lowest possible rent at current demand levels, go to your property of interest and view the info icon above the pricing summary.
Yes, all photos are of the actual apartment unless indicated otherwise. For newer or recently redecorated apartments, we may show model photos or photos of a similar apartment, and we'll always highlight this with a note reading, for example, "Sample photos of décor & layout." If possible, you can view the photos of other apartments in same building as your desired apartment to get a sense of what it will look like.
We only offer in-person viewings if the apartment you're interested in is vacant, if you're booking a stay for 3+ months, the building's rules allow it, and we have the staffing capacity to guide a viewing. We encourage you to request for viewing, but will only accept viewing only, if the property is not occupied, an apartment's photos will always show you exactly how it looks.
No, the rental and other costs associated with a booking aren’t negotiable. We offer a wide variety of homes in order to have options for as many prospective guests as possible. If you’re having trouble finding an apartment that’s right for you, or believe you’re eligible for savings via a discount program, please contact us, as we may be able to direct you to a suitable option.
Most of our apartments are pet friendly, though restrictions do apply based on landlord limitations. Some apartments allow only specific pet breeds and/or sizes, and most buildings require documentation for your pets (e.g., vaccination records) that we'll ask you for before move-in. To find pet-friendly apartments, use the "Pets allowed" filter while browsing. You'll also see whether an apartment allows pets on the apartment detail page; and depending on the apartment, you may be able to add and pay for your pet(s) during the booking process.
Yes, TV and internet service are included as utilities.
You may be able to pay for your booking in installments, depending on the length of your stay. Bookings of 1-2 months require upfront payment, bookings of 3-6 months can be paid in 2-3 installments, and bookings of 6+ months can be paid in monthly installments. Please note that there's a surcharge when paying in installments.
We thoroughly clean all apartments between reservations, including cleaning all surfaces, and restocking all supplies, linens, and towels. If you'd like additional cleaning and restocking services during your stay, you can request through email.
Parking is available for some apartments, and sometimes it will be free, while other times there's an extra fee charged by the space owner or building.
30+ days prior to move-in:
We make: 100% refund when cancelling 30+ days prior to move-in (excluding any service or card processing fees).
Ending your stay early (post move-in)